1 Can I order some samples in advance?

You are welcome to start with some samples from our online store,it could accept credit card,no oversea bank fees, and we arrange FREE post mail or the Express(DHL,UPS,FEDEX,EMS) to delivery samples as usual.Especially, we don’t accept APO/FPO or P.O. Box address.
http://vjoy.aliexpress.com/

If you don’t want to order online, please kindly contact with our sales to order samples directly,we could accept sample fees via Western Union, Money Gram, T/T Wire Transfer, Paypal and so on.

2 How is your quality warranty policy?

For all of our products, we provide 12 months quality warranty since the shipment date. During the warranty period,if any quality problems,you are welcome to send them back and we will do repairmen for FREE or replace to new items diretly,Or,we will send you the necessary accessories for you to do repairmen by yourself after testing the faulty item and confirm the problem reasons.

3 What about the delivery time?

As usual,the delivery time is around 3-5 working days for 100 units, 7-10 working days for 500 units after confirming the deposit, and 10-15 working days for 1000-3000 units.

4 What kind of payment do you accept?

For samples,we can accept Western Union, Money Gram, Alibaba Secure Payment and T/T in advance.

For regular orders,we can accept 30% deposit in advance, and the balance should be confirmed before shipment by T/T  or Alibaba Secure Payment also.

5 Do you have branch office in …?

Sorry,we are located in China mainland only and don’t have any branch offices out of China.

6 Do you accept OEM/ODM order?

Yes, OEM/ODM orders are welcome here always.

7 I never did importing from China before, how to do it?

In fact, it’s very simple to do importing from China.First of all,contact Vjoy Sales to ask for product catalog. Secondly, Check the catalog and let Vjoy know your favorite product, model number, quantity for each model. Thirdly, notice Vjoy your company name,address, tel, we will make Proforma Invoice for you to make payment. Finally, once confirm receipt of payment, we will arrange shipping and let you know tracking number.

If you have any further questions,please don’t doubt to let us know: sales@vjoycar.com

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